Delivery Policy & Method

Last updated: July 2, 2026

Introduction

This Delivery Policy explains how TruTed delivers its digital products and services — including websites, mobile apps, and cloud systems — to clients. As we provide digital services rather than physical goods, delivery refers to the handover of completed work, access, and deliverables.

Delivery Method

All deliverables are provided digitally, through one or more of the following methods depending on the service:

  • Staging or preview links for review and feedback before final approval
  • Handover of source code, design files, and documentation via a shared repository or file transfer
  • Submission and publishing of mobile apps to the Apple App Store and/or Google Play Store
  • Deployment directly to the client's or TruTed's production hosting/cloud environment

Delivery Timeline

Delivery timelines are agreed upon per project and outlined in the proposal or contract. Estimated timelines depend on project scope, complexity, and the timely receipt of content, feedback, and approvals from the client.

Client Responsibilities

Clients are responsible for providing required content, credentials, and timely feedback or approvals. Delays in providing these items may affect the agreed delivery timeline and will be communicated as soon as they are identified.

Acceptance & Sign-off

Once a deliverable is provided, the client has a review period (as specified in the project agreement) to request revisions covered under the original scope. A deliverable is considered accepted if no feedback is received within the agreed review period, or upon written sign-off by the client.

Delays

If a delivery is delayed due to circumstances within TruTed's control, we will notify the client as early as possible along with a revised timeline. Delays caused by missing content, late feedback, or third-party dependencies outside our control are not considered a breach of this policy.

Contact Us

For questions about delivery timelines or this policy, please contact our team:

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