Refund Policy

Last updated: July 2, 2026

Introduction

This Refund Policy explains when and how TruTed issues refunds for payments made toward our websites, mobile apps, cloud systems, and other services. It works alongside our Terms & Conditions and Cancellation Policy.

When Refunds Apply

Refunds may be issued in the following cases:

The project has not yet started and no work has been performed
A duplicate or erroneous payment was charged
TruTed fails to deliver the agreed milestone or service within the agreed timeline, through no fault of the client

Non-Refundable Cases

Payments are generally non-refundable once:

Work has already started on the project or a milestone has been delivered
A deliverable has been reviewed and approved by the client
Third-party costs have already been incurred on the client's behalf (e.g., domains, hosting, licenses, ad spend)
The client simply changes their mind after work has commenced

How to Request a Refund

To request a refund, contact our team in writing with your invoice or order number and the reason for your request. Our team will review your request within 5 business days and confirm whether it is eligible under this policy.

Refund Timeline

Approved refunds are processed within 7-14 business days. Refunds are issued using the same payment method used for the original transaction, unless otherwise agreed.

Contact Us

For refund requests or questions about this policy, please contact our team:

support@truted.com